• The WiFi password be constantly changed.
  • The SSID be restricted from broadcasting ( select the hide broadcast option on WIFI configuration settings) hence the customer will then log on to their WiFi as and when they desire, this also eliminates the possibility of other people logging into the customer’s account.
  • The ADSL modem be switched off when not in use or when living the premises.
  • A final solution if all other options fail would be to opt for an unlimited package or upgrade to next available package

The features that we have are: voicemail, caller ID, call on hold, conference call and call transfer.

Yes, bills are supposed to be paid monthly. Sometimes delivery challenges cause delays in bills reaching you on time. You can also visit any Client Service Centre near you. Ensure we have your email address for online delivery monthly.

Yes, you can. On your next recharge, simply pay for the package you wish to migrate to.

For technical support, billing or enquiries please call our 24-hour Contact Centre on toll free (from landlines) 950 and (024) 2700950 from other networks.

Yes, you keep the same telephone number. ADSL Broadband uses same line as your existing landline.

This means your Broadband data package has been exhausted. Simply top-up your Broadband and start to email, browse, chat, play and watch using TelOne Broadband.

All lines should call anywhere in the world and if there are difficulties it could be caused by a temporary fault along the way which could be outside Zimbabwe or within.

Currently TelOne ADSL and FIBRE supports Access speeds of up to 5Mbps and up to 20Mbps respectively for the downstream depending on the package selected.

The ADSL Broadband service offers speeds that are pegged up to a certain threshold which may vary depending on the time of day that one is browsing. Normally clients will experience higher browsing speeds during off-peak hours.

You only need a splitter if you are using your line for both voice calls and ADSL but if you are using it for ADSL only you do not need a splitter.

Yes, you can purchase a modem that is capable of wireless access. Alternatively, you can get a switch to share the bandwidth on the modem.

Though a product is termed unlimited TelOne sets a fair use limit as to their discretion of service provision. The Fair Use Limit may be adjusted from time to time. Visit https://www.telone.co.zw/termsandconditions.

Please contact our Call Centre on 950 (on net calls), 0242700950 (off net calls) or alternatively reach us on our Social Media Platforms Facebook, Twitter and WhatApp (0719700951) with the Broadband number, transaction reference number, amount paid and the method of payment details.

TelOne Blaze will be launched initially in selected areas in Zimbabwe, Kindly check if your area is covered on www.telone.co.zw.

Mobile Number is not registered on Self-service to receive One Time Passwords (OTP). Sign up again to receive OTPs.

We have Eutelsat satellite service.

No, the satellite service is meant to cater for remote areas that experience harsh weather conditions.

We offer both depending with the nature of the query.

The turnaround time for normal faults is 24 hours and for the general faults, you will be notified about the expected service restoration time.

Yes, you keep the same telephone number. ADSL Broadband uses same line as your existing landline.

Yes you can. On our Broadband platform you can upgrade or downgrade to any package of your choice. On your next recharge, simply pay for the package you wish to migrate to.

Visit our self-service portal on: https://selfservice.telone.co.zw/ and click on Login. Username: Telephone number Password: Can be retrieved on the initial receipt from TelOne when the application for service was done or alternatively from any TelOne Client service centre. Alternatively say ‘Hie” to Chommie 0718700950 and select option 7 and follow prompt instructions

Web browsing averages out at around 10MB/hour (Megabytes per hour). A single streamed broadband music video is around 48MB. Playing an online game like Counterstrike is around 250MB/hour. Listening to one hour of online radio is around 115MB/hour. Watching a streamed broadband video for one hour is around 150MB/hour. Email is generally very small, 300 emails use around 10MB, but if you add spam and emails with virus attachments this can rise to say 50MB for 300 emails.

You only need a splitter if you are using your line for both voice calls and ADSL but if you are using it for ADSL only you do not need a splitter.

Please contact our Call Centre on 950 (onnet calls), 0242700950 (offnet calls) or alternatively reach us on our Social Media Platforms Facebook, Skype, Twitter and WhatsApp (0718700950) with the Broadband number, transaction reference number, amount paid and the method of payment details.

By applying for the service through TelOne. Application forms are available on this website.

You can recharge from the comfort of your home by visiting: https://www.selfservice.telone.co.zw/  , dialling *216# on your Econet or NetOne line, through Chommie on 0718700950 and TelOne mobile App which you can download from play store. Alternatively, you can visit any one of our distributors nationwide (OK, Bon Marche, Pick n Pay and Spar).

  • The WiFi password be constantly changed.
  • The SSID be restricted from broadcasting ( select the hide broadcast option on WIFI configuration settings) hence the customer will then log on to their WiFi as and when they desire, this also eliminates the possibility of other people logging into the customer’s account.
  • The ADSL modem be switched off when not in use or when living the premises.
  • A final solution if all other options fail would be to opt for an unlimited package or upgrade to next available package

This means your Broadband data package has been exhausted. Simply top-up your Broadband and start to email, browse, chat, play and watch using TelOne Broadband.

Residential and Corporate customers can contact our 24 hour Contact Centre on our Toll free number 950 from any TelOne landline, or 024 2700950 from any other network, via WhatsApp platform on 0719700951 and email: clientservices@telone.co.zw 

  • Social media platforms Facebook, Twitter and Instagram
  • You can also live chat with our support agents via the website www.telone.co.zw
  • Corporates can also get hold of the Corporate Support Team on: (024) 2798111 • ext 2843, 2021, 2845, 2844 OR the Direct Line 0242790101

Mobile Number is not registered on Self-service to receive One Time Passwords (OTP). Sign up again to receive OTPs.

Prepaid Billing means that TelOne landlines are now paid in advance before user can make calls. Prepaid voice recharge vouchers are available at TelOne Client Service Centres, TM Pick n Pay, OK, Bon Marche, Choppies, GetCash and Netone shops nationwide in $5, $10, $20 and $100 denominations. To recharge Dial 216 on your TelOne Landline and follow the simple voice prompts; 1. Press 1 for Account Recharge 2. Press 2 for Balance Enquiry 3. Press 3 for Validity period You can also recharge through the TelOne self-service portal http://selfservice.telone.co.zw/

Devices (modems, dongles) and equipment with the capability of supporting LTE Band 20 (800) (LTE-FDD) can connect on TelOne Blaze. Kindly contact our Support team or visit our Client Service Centres to verify compatibility.