Our business is connecting people and businesses together. We are passionate about making long lasting and meaningful connections through our voice, broadband and data.


TelOne Donates $100 000 towards Cyclone Idai Disaster…Opens Manicaland telephone lines to the public for free

TelOne joined a number of corporates and individuals extending a hand to Cyclone Idai victims by donating an assortment of goods worth $100 000.

President officially commissions TelOne National Backbone Fibre Links

The President of the Republic of Zimbabwe, His Excellency CDE E.D. Mnangagwa recently commissioned the Bulawayo-Beitbridge-Masvingo-Harare National Backbone Fibre Links setting TelOne as the Carrier of Carriers.

TelOne donates stationery and sanitary wear to the Beitbridge Community

TelOne has donated has donated 50 000 exercise books, 20 000 pens and 10 000 Sanitary Pads to four rural schools in Beitbridge district in line with its Corporate Social Responsibility.


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Questions and Answers

Visit our self-service portal on: https://selfservice.telone.co.zw/ and click on Login. Username: Telephone number Password: Can be retrieved on the initial receipt from TelOne when the application for service was done or alternatively from any Telone Client service centre.

By applying for the service through TelOne. Application forms are available on this website.

Residential and Corporate customers can contact our 24 hour Contact Centre on our Tollfree number 950 from any TelOne landline, or 024 2700950 from any other network, via whatsapp platform on 0718700950 and email: clientservices@telone.co.zw You can also live chat with our support agents via the website www.telone.co.zw Corporates can also get hold of the Corporate Support Team on: (024) 2798111 • Ray Konje ext 2843 • Innocent Mafukidze ext 2021 • Tichaona Manjengwa ext 2845 • Tinashe Chiroodza ext 2844 OR the Direct Line 0242790101

Prepaid Billing means that TelOne landlines are now paid in advance before user can make calls. Prepaid voice recharge vouchers are available at TelOne Client Service Centres, TM Pick n Pay, OK, Bon Marche, Choppies, GetCash and NetOne shops nationwide in $5, $10, $20 and $100 denominations. To recharge Dial 216 on your TelOne Landline and follow the simple voice prompts; 1. Press 1 for Account Recharge 2. Press 2 for Balance Enquiry 3. Press 3 for Validity period You can also recharge through the TelOne self-service portal http://selfservice.telone.co.zw/

TelOne is currently going through a network modernization project under which the company is migrating all its services to new digital technology from the previous legacy technology. This migration has been called the ‘Era of Convergence’. The migration will usher in new capabilities that will allow customers to enjoy more modern services from TelOne. The exciting range of services include enhanced crystal clear voice, faster internet speeds, Internet TV, Interactive Voice Response Services, video and tele-conferencing, toll free services as well as prepaid voice. The migration is resulting in changes in the area codes as well as individual telephone numbers

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