Superfast Internet to connect to the world
Crystal clear and affordable communication
Uninterrupted connectivity from the most remote areas
As part of its Corporate Social Investment (CSI) TelOne reaches out to the less privileged through a welfare intervention which is dependent on emerging social needs as guided by the sustainable development goals.
Awards granted as a special honour or as an acknowledgement of merit
By applying for the service through TelOne. Application forms are available on this website.
TelOne is currently going through a network modernization project under which the company is migrating all its services to new digital technology from the previous legacy technology. This migration has been called the ‘Era of Convergence’. The migration will usher in new capabilities that will allow customers to enjoy more modern services from TelOne. The exciting range of services include enhanced crystal clear voice, faster internet speeds, Internet TV, Interactive Voice Response Services, video and tele-conferencing, toll free services as well as prepaid voice. The migration is resulting in changes in the area codes as well as individual telephone numbers
Residential and Corporate customers can contact our 24 hour Contact Centre on our Tollfree number 950 from any TelOne landline, or 024 2700950 from any other network, via whatsapp platform on 0718700950 and email: firstname.lastname@example.org You can also live chat with our support agents via the website www.telone.co.zw Corporates can also get hold of the Corporate Support Team on: (024) 2798111 • Ray Konje ext 2843 • Innocent Mafukidze ext 2021 • Tichaona Manjengwa ext 2845 • Tinashe Chiroodza ext 2844 OR the Direct Line 0242790101
Visit our self-service portal on: https://selfservice.telone.co.zw/ and click on Login. Username: Telephone number Password: Can be retrieved on the initial receipt from TelOne when the application for service was done or alternatively from any Telone Client service centre.
Prepaid Billing means that TelOne landlines are now paid in advance before user can make calls. Prepaid voice recharge vouchers are available at TelOne Client Service Centres, TM Pick n Pay, OK, Bon Marche, Choppies, GetCash and NetOne shops nationwide in $5, $10, $20 and $100 denominations. To recharge Dial 216 on your TelOne Landline and follow the simple voice prompts; 1. Press 1 for Account Recharge 2. Press 2 for Balance Enquiry 3. Press 3 for Validity period You can also recharge through the TelOne self-service portal http://selfservice.telone.co.zw/