TelOne recently officially opened a state of the art Client Service Centre in Bulawayo. The launch of the client centre is part of the continuous efforts by TelOne to improve customer experience through enhanced modern touch points, enhanced convenience and reduced effort for customers as we make them the centre of the business.
TelOne has donated 100 bins to Beitbridge Municipality as part of its Corporate Social Investment (CSI) initiatives for the year 2016-2017. Beitbridge is the sixth stop after Harare, Bulawayo, Mutare, Nyanga and Masvingo under the TelOne Provide-A-Bin campaign across the country.
Renowned International Customer Service guru John Tschohl held a two day seminar on delivering exceptional service from the 28th to the 29th of March 2017. The seminar saw participants from across industry taking part. About 200 delegates attended the seminar and the challenge was posed on all participants to develop and maintain a service culture.
TelOne has launched a $4million TelOne Data Centre which is a sub-project of the National Broadband (NBB) Project under the $98 million China Exim Bank facility. TelOne is in the process of transforming its business model from a fixed landline provider to a broadband-based business.
We are in the process of upgrading our exchanges, taking place in phases resulting in the modification of area codes and landline numbers across the country with the aim to provide world class communication and ensuring that you get more from your landline.
Friday 10 March is Blue Friday for TelOne where all members of staff will be wearing fun and fabulous blue attire.
TelOne has declared March as its customer service month. The programme is in its second year running having started in 2016. The Customer Service Month, running under the theme “Our Clients; My Business” is a month long customer experience improvement drive.
Across the business, management and staff have come together to develop a further service promise to augment the specific pledges in the TelOne Client Service Charter proudly signing to the commitments at branch level.
Our Promise to clients
TelOne has begun the roll-out of the National Broadband (NBB) Project network under the $98 million China Exim Bank facility, which has been granted a National Project status. The implementation of the network modernization project, which commenced late last year is expected to take a period of 18 to 24 months.
Connecting everyone everywhere, as the TelOne vision outlines is fast becoming a reality with continuous expansion of services to areas previously under served. As the TelOne current campaign has exhibited, TelOne has shown its capacity to connect its customers everywhere in many ways, a fit that has continued to see the company leading the pack.