The TelOne Customer Service Promise

The TelOne Customer Service Promise

Across the business, management and staff have come together to develop a further service promise to augment the specific pledges in the TelOne Client Service Charter proudly signing to the commitments at branch level.

Our Promise to clients

As we celebrate the TelOne Customer Service Month this March, we reaffirm our commitment to our clients. We commit to adhere to the service standards defined in the TelOne Client Service Charter to deliver superior service. Specifically we will:

  1. Bring convenience and reduced effort in accessing our products and services.
  2. Bring standardised experience at all touch-points.
  3. Be prompt and timely in the provision of our products and services